Returns & Exchanges
You shop online because it's convenient and doesn't require a trip to the mall. We want returns and exchanges to be just as convenient too!
Love It, But Need Another Size?
We're happy to exchange an item for another size; provided we have it in stock. Exchanges are offered within 15 (fifteen) days of order receipt. To start an exchange, email us!
Return An Item
You can return items, provided the following conditions are met:
- Item(s) is unworn, unwashed, in original condition, and all tags still attached.
- Request for return is made within 15 (fifteen) days of order receipt. Requests received outside this window will be considered for store credit only.
Any returns that ensue from a coupon or promotional discount will have the amount of said discount deducted from the return price. The return price is the amount paid for merchandise after all discounts are applied. A portion of any coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original order.
The Fine Print
Remember how we want this to be super easy for you? We'll provide you a shipping label that you can use to send the item back to us. Once you have reached out and initiated the return/exchange we'll calculate the shipping cost and invoice you for that exact amount (you'll even get to take advantage of our shipper discount!). Once the invoice is paid, we'll email you the shipping label. You'll then just print it and affix to the return package, and drop off with your postal person or at the local post office. You can even schedule a pickup at your home or office via USPS! Easy-peasy.
- All shipping charges are non-refundable
- mockingbird + poppy reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fifteen (15) day return period.
- Ship your return or exchange through an insured trackable carrier, as mockingbird + poppy cannot be responsible for lost or damaged packages.
- An email notification will be sent to you once your package has been received by us.
- Refunds will be issued to the original form of payment within seven (7) business days of receipt of your return (please note that your banking institution may require additional days to process and post this transaction to your account).